Privacy Policy

Approved launch and support operations

Cash is enabled. MTN Mobile Money and Orange Money remain disabled until production approval and live validation. Recycling and CleanPoints remain disabled until their operational configuration is approved; descriptions below apply where those programs are enabled and to any existing records.

cleangocm@gmail.com is monitored for customer support and urgent chat/UGC complaints. Authorized staff review the moderation queue at least daily during normal operations, and more frequently as operationally appropriate during the initial Cameroon launch. This is not a promise of 24/7 monitoring or a fixed response time.

An authorized CLEANGO administrator handles account-deletion requests, with a second authorized administrator as backup. Deletion is request-based, not instant erasure. Limited retention must remain necessary for applicable legal, accounting, fraud-prevention, security or dispute purposes, with restricted access and minimization; no arbitrary statutory retention period is asserted.

1. Who we are

This policy describes how CLEANGO CM / CGCM SARL collects, uses, stores, and protects personal information when you use the CLEANGO Android app, public website, customer support, or collection services.

2. Information we collect

• Firebase Authentication information, including phone number, authentication provider, and account identifier. The app submits your one-time SMS code or verification credential to Firebase to sign you in; do not share it with staff or in chat. CLEANGO does not store a customer password for phone-OTP accounts.
• Customer profile and contact details, service addresses, service-zone status, language, appearance, device preferences, and optional profile photo.
• Subscription, collection, quotation, payment, invoice, notification, and support-conversation records, including customer-visible messages and permitted attachments.
• Recycling requests, selected materials, customer estimates, collector-verified material and integer weight, verification photos, CleanPoints wallet and immutable transaction history.
• Collector applicants may provide identity, vehicle, insurance, company, service-zone, and verification documents. These restricted records are not made public.
• CLEANGO processes precise operational GPS while an approved collector starts an assigned active route. Authorized Admin and Dispatcher staff have operational access. Customers cannot access precise collector GPS or full collector routes; an approximate ETA may be available. Assistants cannot access precise collector GPS.
• Device and app diagnostic information, notification tokens, and customer location only when you grant permission or submit an address.

3. How we use information

• Authenticate customers, reconcile a verified phone identity with one customer record, and restore signed-in sessions.
• Provision and maintain customer profiles and service addresses.
• Schedule, assign, track, complete, and support waste collections.
• Manage subscriptions, allowances, quotations, payments, receipts, support conversations, and notifications.
• Verify recyclable materials, calculate server-authoritative CleanPoints, maintain an auditable wallet ledger, aggregate internal recycling inventory, and administer permitted subscription discounts.
• Review collector applications and protect customers, collectors, the service, and legal rights; prevent fraud and abuse.
• Improve reliability, service-zone planning, customer support, and product performance.

4. Firebase and service providers

CLEANGO uses Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, and Firebase Cloud Messaging. Firebase phone authentication sends and stores phone numbers with Google for spam and abuse prevention across Google services, including Firebase; the app asks for consent before verification. CLEANGO uses the number for account security and operational contact, not mandatory marketing consent. Configured route estimation can send coordinates to OpenRouteService. Internet calls use Cloudflare STUN/TURN for connection and media relay where required; CLEANGO does not record call audio. Each integration is subject to its applicable terms and safeguards. Payment or messaging providers are used only when a method is configured and selected. We do not sell personal information.

5. Photos, location, and notifications

Photo access is used only after an explicit profile, quotation, or support action. Location access is used with permission for address or collection features. Collector tracking starts through the active-route workflow and may continue while the app is minimized, with a visible ongoing Android notification. It stops when the active workflow ends, the collector goes off duty or signs out. The app does not request Android background-location permission. Notification permission is optional; essential account information remains available in the app.

6. CleanPoints and recycling information

CleanPoints are promotional loyalty and service credits recorded in a separate server-controlled wallet. They are not cash, a bank balance, or withdrawable funds. Customer-entered estimates never determine an award; only a trusted CLEANGO verification can record authoritative material, weight, rate, and points. Internal recycling inventory and recycler-buyer records support operations and are not published as customer profile data. Buyer contact information is not disclosed publicly.

7. Retention and security

We retain records for as long as needed to deliver services, resolve disputes, meet accounting or legal duties, and protect the platform. We apply authentication, role-based access, ownership rules, restricted Storage paths, immutable ledger practices, and trusted server operations, but no system can guarantee absolute security. Internal support notes and collector verification documents are restricted to authorized roles.

8. Your choices and rights

You may review or update supported profile fields in the app, change language or appearance without logging out, withdraw optional device permissions, sign out, and request account and associated data deletion from Profile > Delete account or at /account-deletion. Some operational, payment, tax, fraud-prevention, CleanPoints ledger, or legal records may need to be retained.

9. Children

CLEANGO customer accounts and collection contracts are intended for adults capable of entering a service agreement. We do not knowingly invite children to create customer accounts.

11. Communication safety

Before sending chat content, users must accept the current version of the Terms and User Conduct. We store the account identifier, accepted version and server time. Reports store the reporter, reported user, conversation/message references, category and moderation status without copying message text. Private block settings and authorized staff decisions support safety. Admin and Support staff may review reports and referenced evidence; access and actions are audited. Blocking prevents direct messages and calls, but does not cancel collections, change payments or remove operational notifications.

12. Changes

We may update this policy when services, laws, or processing practices change. The document version shown above identifies the current text.