Terms of Service

Launch availability and support

Cash is enabled. MTN Mobile Money and Orange Money remain disabled pending production approval and live validation. Recycling and CleanPoints remain disabled until operational configuration is approved; the conditional program provisions below do not announce their activation.

cleangocm@gmail.com is monitored for customer support and urgent chat/UGC complaints. Authorized staff review the moderation queue at least daily during normal operations, with more frequent review as operationally appropriate during the initial Cameroon launch. No 24/7 service or fixed response time is promised.

Chat Terms and User Conduct: collection-conduct-2026-09-27

Before sending chat content, you must explicitly accept this version of the Terms and these User Conduct rules in the app. A later conduct version requires a new acceptance before sending; viewing essential operational information does not require chat acceptance. Use direct communication only for legitimate collection coordination.

• Harassment, threats, hate or discrimination, sexual or exploitative content, illegal content, scams, spam, impersonation and disclosure of private information are prohibited.
• Use Report message or Report user in the chat to submit a safety concern. Authorized Admin and Support staff may review reports and relevant evidence and restrict direct communication where appropriate. False or abusive reporting is prohibited.
• You may block or unblock the other participant from chat safety controls. Blocking prevents direct messages and calls in both directions and ends active calls between these participants. It does not cancel a collection, change assignment or payment, hide authoritative collection status or stop operational notifications. Contact Support in the app or cleangocm@gmail.com for collection assistance.

1. Acceptance and eligibility

These Terms govern use of CLEANGO services provided by CLEANGO CM / CGCM SARL. By creating or using an account, requesting collection, or purchasing a plan, you agree to these Terms and confirm that you can enter a binding service agreement.

2. Customer accounts and phone authentication

Normal customer access uses a Cameroon phone number and a one-time SMS code through Firebase Authentication. Keep your device and SIM secure. Do not share verification codes. You are responsible for activity performed through your authenticated account.

3. Service zones and addresses

Collection is available only at approved addresses within active service zones. Customers must provide accurate, accessible address information and lawful collection instructions. Coverage, dates, and time windows may change for safety, capacity, weather, traffic, or operational reasons.

4. Subscriptions

A subscription becomes active only after trusted payment confirmation. Each plan has a defined billing cycle, pickup frequency, allowance, and bag capacity. Recurring schedules depend on service-zone availability. Pausing, resuming, changing, or cancelling a plan is effective only after the applicable trusted workflow confirms the change.

5. One-time pickups and quotations

Declared-bag pickup is priced at 500 FCFA per 60L bag unless the app shows an approved replacement policy. Customers must declare bag count honestly. Larger or difficult-to-count waste may require photos and a reviewed quotation. A photo request is not a final price and does not require payment until CLEANGO approves the quotation.

6. Payments and refunds

Only payment methods shown as configured in the app may be used. A method marked integration-not-configured cannot create a successful payment. Customers may not alter price, status, provider references, or confirmation records. Cash and manual payments remain pending until trusted verification. Refunds, where approved, follow the underlying payment method and applicable policy.

7. Collection conduct and prohibited waste

• Prepare waste safely in closed bags or suitable bins and provide safe access.
• Do not submit medical, explosive, chemical, radioactive, sharp, illegal, or otherwise hazardous material unless CLEANGO has expressly agreed in writing.
• Do not threaten, harass, obstruct, or impersonate customers, collectors, support staff, or administrators.
• Collectors may decline unsafe, inaccessible, materially misrepresented, or prohibited waste and report the issue.

8. Missed, rescheduled, or cancelled collections

Customers should report a missed collection through support. CLEANGO may verify assignment and route information before rebooking, crediting, or resolving a report. Customer-requested changes remain subject to capacity, timing, and plan rules.

9. Customer content

You retain rights in photos and information you submit. You grant CLEANGO permission to store, review, and use that content only as needed to provide quotations, collections, support, safety review, dispute resolution, and legal compliance. Do not upload content you do not have the right to share.

10. Recycle & Earn and CleanPoints

• Eligible recyclable materials, acceptance conditions, minimum or maximum weights, buyer availability, and program availability may change prospectively through CLEANGO policy.
• Customer bag counts, photos, and weight estimates are planning information only. The material and weight verified by the assigned approved collector or another trusted CLEANGO workflow determine any award.
• Points rates may change prospectively. A completed verified transaction retains its recorded rate snapshot and ledger entry.
• CleanPoints are promotional service credits. They are not cash, a deposit, a bank balance, or withdrawable funds, and may be redeemed only under the current CLEANGO rules.
• Suspected fraud, duplicate verification, contamination, unsafe material, or material that fails acceptance standards may be rejected, flagged, reversed through a separate ledger transaction, or result in suspension subject to audit.
• Disabling the recycling program does not delete an existing wallet or transaction history.
• A first recycling bag, where offered, remains subject to eligibility, availability, and current policy. Customers may use a suitable own bag.
• Recycling is attached to an eligible scheduled CLEANGO collection by default and does not create a separate trip unless CLEANGO expressly offers one.

11. CleanPoints subscription discounts

Where enabled, CLEANGO may permit CleanPoints to reduce an eligible subscription charge within configured minimums and caps. The trusted backend validates the wallet, rate, discount, payment amount, and idempotency. Points reserved or consumed for a payment that ultimately fails are restored only through the approved payment-lifecycle process. Customers cannot set the conversion rate or authoritative discount.

12. Intellectual property

The CLEANGO name, official logo, app, website, workflows, and original content belong to CGCM SARL or its licensors. These Terms do not grant permission to copy, misuse, or imitate them.

13. Availability and liability

We work to provide reliable service but cannot guarantee uninterrupted networks, Firebase availability, exact arrival times, or events outside reasonable control. To the extent permitted by applicable law, liability is limited to direct, proven loss arising from the affected CLEANGO service and excludes indirect or speculative loss. Consumer rights that cannot lawfully be excluded remain unaffected.

14. Suspension and termination

CLEANGO may restrict or close an account for fraud, unsafe behavior, non-payment, misuse, legal requirements, or material breach. Customers may stop using the service and request account closure, subject to outstanding services and lawful record retention.

15. Governing law and changes

These Terms are governed by applicable laws of Cameroon. We may update them for service, legal, or security changes. Continued use after a notified effective date constitutes acceptance of the updated Terms.